FAQs

What are the first steps to start working with Illuminate?

Initial meeting with Amanda to find out where the business is heading and how we can help you achieve those goals
A plan of action, based on your budget and requirements
A slick onboarding process managed from start to finish by our team.
From meeting your team to installing our support tools – your journey to better productivity and less IT headaches start here

What types of businesses do you support?

We work with small to mid-sized businesses across a wide range of sectors — from legal and finance to manufacturing and professional services. If you rely on IT to keep your business running, we can help.

Do you offer fully managed IT support?

Yes. We provide fully managed IT services, which means we take care of everything — from monitoring and maintenance to support and security. You get one point of contact and peace of mind.

What areas do you cover?

We’re based just outside Edinburgh and support businesses across the UK, both remotely and on-site when needed.

Can you help with cyber security?

Absolutely. We offer a full range of cyber security services, including threat monitoring, firewalls, anti-virus, and user training to keep your systems and data safe.

What happens if I need urgent support?

If you’re on a support plan with us, you’ll have priority access to our helpdesk team. We respond quickly to get you back up and running with minimal downtime.

Can you advise us on our IT strategy?

Definitely. We don’t just fix problems — we work with you to plan ahead and make sure your IT setup supports your business goals.

Is there a long-term contract?

We offer flexible contracts depending on what works best for your business. No hidden fees, no surprises.

How much does IT support cost?

Our pricing depends on the size of your business and what services you need. We’ll always give you a clear, honest quote with no hidden costs or surprises.

Can you support remote and hybrid teams?

Yes, we work with many clients who have remote or hybrid teams. We make sure everyone can access the systems they need securely, wherever they’re working from.

Will switching to you disrupt our business?

Not at all. We make the onboarding process as simple and seamless as possible, working with your current setup to avoid downtime or disruption.

Can you work alongside our internal IT team?

Yes, we often work in partnership with in-house IT teams to provide additional support, cover specific areas like cyber security, or step in during busy periods. We’re flexible and happy to fit around what your business needs.

Can you help with hardware and software purchases?

Yes, we can recommend and source the right hardware and software for your business — making sure it’s secure, cost-effective, and fit for purpose.

What makes you different from other IT support companies?

We’re proactive, friendly, and focused on building long-term relationships. Our clients know they can pick up the phone, get a straight answer, and trust us to keep things running smoothly behind the scenes.

Do you work with cloud-based systems like Microsoft 365?

Yes, we’re experts in Microsoft 365 and other cloud platforms. We can help you migrate, manage, and make the most of your cloud tools.